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Returns

RETURN POLICY

  • Must return within 14 days of date received for Credit or Exchange.
  • Items must be unwashed and unworn with original tags attached.
  • If footwear was received in a box, it must be returned with that original box.
  • Clearance Items, Swim/Intimates, Handbags, and Fashion Jewellery are FINAL SALE and not eligible for returns or exchange.
  • You will be responsible for covering shipping charges on all returns. 
  • If the return is due to a damaged item or manufacturer's defect, we will reimburse your return shipping cost.

Your package will include a packing slip to be added to your return order.
  • On that packing slip, please circle the item(s) you wish to return.
  • Securely pack your merchandise and packing slip in a box or envelope of your choice (you may also use the original package if possible).
  • Mail your online returns to the following address:

 

Nine Waves
Attention: Online Return
457 Campbell St
Lucknow, Ontario
N0G 2H0

 

Returns to a Store

You must provide your packing slip or printed invoice when returning merchandise to a store. You may return your merchandise to either Nine Waves location (Lucknow & Kincardine, Ontario) for an exchange or store credit. 

 

If you have any questions please e-mail us at info@ninewaves.com